This Returns Policy applies to products and purchases made through referral links on the website whitehorsepharmacy.com.au. As an affiliate platform, whitehorsepharmacy.com.au does not hold stock, sell, or deliver goods directly. All sales transactions are completed with independent third-party retailers, and returns or refund requests are subject to the policies of the respective retailer and Australian law.
1. Australian Consumer Law Guarantees
Goods purchased by Australian consumers come with statutory guarantees under the Australian Consumer Law (ACL) that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Change of Mind Returns
Under Australian law, merchants are not legally required to offer refunds or exchanges for a change of mind. However, many partner retailers provide voluntary change-of-mind return policies (typically within 14 to 30 days of receipt), provided the goods are in their original, unopened packaging with intact seals. Please consult the specific partner merchant’s return policy prior to purchasing.
3. Excluded Products for Health & Safety
For health, safety, and hygiene reasons, certain products are generally excluded from change-of-mind returns across Australian retailers:
- Dietary supplements, vitamins, and health products with broken tamper-evident seals
- Cosmetics, skincare, and personal care products that have been unsealed or used
- Perishable items or customized products
4. How to Return a Product
To request a return, refund, or exchange, please follow the merchant’s return instructions:
- Locate your purchase confirmation and order number sent by the partner retailer.
- Contact the merchant’s customer support team directly via their website.
- Follow the return authorization instructions and send the product to the merchant’s nominated Australian or international return facility.
5. Refund Processing
When an eligible return is accepted by the merchant, refunds are usually issued to the original payment method (e.g., credit card, PayPal, Afterpay) within 5 to 14 business days. Return shipping costs may be the responsibility of the consumer unless the item is faulty or does not match the product description under the ACL.
6. Affiliate Disclaimer & Support
whitehorsepharmacy.com.au does not process returns or disburse refunds directly. For assistance with any product return, refund, or warranty claim, please contact the customer service team of the retailer from whom you made the purchase.